Salon FAQ
How
long will my dog's grooming take?
This
all depends on the individual pet. Coat condition, age,
temperament, breed and style are all relevant factors. When we
meet your dog we can discuss any relevant issues, as each client
is different. Our main concern is the welfare of your pet while
in our care and to make it an enjoyable experience for them.
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Sedation?
We
do not sedate any animals on these premises under any situation.
Please inform us prior to appointment if you wish to bring your
pet in under sedation. Animals brought in sedated need special
care and may be refused service if not arranged for prior to
appointment.
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Will
my pet be muzzled?
Dogs and Cats will be muzzled only after they show signs of
aggression. If the aggression is only demonstrated while
completing one part of the process (i.e. they may bite while
trimming their nails) then we will only use the muzzle for that
process.
Muzzles are only used for the safety and your pet and our
groomers.
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Can
I bring some treats with my dog?
Yes. We always encourage owners to bring a few treats to reward
their dog.
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Can
I stay with my pet?
This is not usually a good idea as to get the full co-operation
of the dogs we must have their undivided attention. We will be
happy to show you around our salon. Customers can come and have a
look through our viewing window at any time, as long as their dogs
do not become distracted. If a difficulty with a dog arises, the owner
will be called at once.
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Will
my dog be put in a crate?
Yes.
All of our crates are large with plenty of room for even large and
giant breeds. For safety
reasons we can not let the dogs run loose. However, although
infrequent (due to safety reasons) exceptions can be made on a
case-by-case basis.
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Does
the groom include nails and
anal glands?
Grooming always includes nails. The only exception to this would
be dogs that become overly aggressive to the point where it
would be unsafe for us to provide this service. Anal glands
expression is available for an additional fee.
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What
Kind of Information do you ask
for when I drop my dog off?
Required information will included your name, address, phone
number/s
Dogs name, breed, age, any health & behavior information and
veterinarian.
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Do
you groom large breeds?
YES! We love big dogs!
We are always happy to work with such breeds as
Newfoundlands, St. Bernards, Great Danes, Mastiffs and all
the other large breeds most groomers turn away.
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When
should I start getting my
Puppy groomed?
As soon as a puppy has completed its vaccinations it should
start making regular visits to the grooming salon
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What
happens after I leave my dog with you?
1-We start by brushing out your dog’s coat and removing any
mats.
2-If you dog will be receiving a clip we will do a rough-clip to
remove any excess hair.
3-We then trim the nails and clean ears.
4-Your dog is now ready for bathing. We will select an
appropriate shampoo from our range of pet friendly shampoos.
5-Once washed and thoroughly rinsed your dog will be dried by
air-temperature controlled dryers.
6-Your dog is now ready for his/her finish clip & scissor.
7-Once finished additional touches such as cologne, bows
and a bandana may be added.
8-Your dog is now ready to be picked up.
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How
much will it cost?
Charges will vary dependent on the breed of dog and the
condition of their coat.
When you call for an appointment we can give you an estimate
price, which is based on the information you provide. Given that
customers may not realize the true condition of their pet's
coat, we cannot guarantee our estimates. However, the
price usually falls within the price-range of the estimate
given. The following is taken into consideration when
establishing a price:
-Average Size/Coat Condition
-Groomed Regularly
-Kept Groomed Between Trims
-Cooperative
Additional
charges may apply for
-Non-Standard Breed Size and/or Coat
-Matted Coats
-Trimming Beyond Standard For Breed
-Non Co-operative Behavior
-Aggressive Behavior
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I
wont be able to make my appointment, What do I do?
Please call us right away to reschedule. We ask that you provide
48 hours notice so we can attempt to fill your slot.
Customers who have two consecutive no call, no shows will be
required to prepay when making future appointments. If you are
required to prepay and do not show up, your payment will not be
refunded.
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How
long have you been Grooming Dogs?
Our groomers have a combined total of over 35 years
experience!
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Can
you use a shampoo supplied by my vet?
Yes. We also carry our own medicated shampoos,
which we highly recommend for pets with problem skin/
itching/redness etc.
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My
dog has fleas…
Dogs that have fleas will be washed with a flea shampoo that
will kill fleas on the dog (an additional charge for this service will
be added to the client's Bill). We will also give you advice and
recommendations to prevent and control further problems. Please
inform us if your pet is allergic to flea shampoo
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Do
you Groom Cats?
Yes! we groom cats. But if they really hate the process, we do
require the owner first take them to the vet for sedation. We do
not sedate. We leave it to the appropriate professionals.
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Do
you do Hand Stripping?
No. Although our staff is trained in this
technique, it use is highly time consumptive and rarely
requested. As such, we choose to not provide this service.
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Can
you give my dog medication?
No we cannot administer any medications to grooming clients. If your pet
is boarding with us, please see our boarding page for our policy on
medications.
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My
dog needs the hair inside its
ear canal removed…
Ear hair removal on breeds such as poodles and terriers is
included with a full service groom.
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What
if my dog is timid or nervous?
We will be happy to help. Our professional groomers are trained
and have extensive experience in working with timed and/or
nervous dogs.
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How
do I find your shop?
We are located in Potsdam, New York. To find our shop, travel
approximately three miles past the P&C Plaza, we are on the left hand side.
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My
dog just needs his nails clipped…
Do I need an appointment?
No! However we ask that you call first to make sure we are not
too busy or gone for the day.
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What
if my dog is aggressive
towards other dogs?
Please let us know when booking your appointment.
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Resort FAQ
Do
we board all breeds of dogs?
Yes, we board all breeds. Our facility can handle the tiny to the very
large!
What
vaccinations are required to board my dog?
Guests must be current DHLPP, Rabies and Bordetella (kennel cough). No
exceptions. Vaccinations SHOULD BE given at least ten days
prior to your pet’s stay. Having your pet’s shots up to date is an
important step in protecting his health and the health of our other
boarders. No dog will be permitted to board unless his/her vaccinations
are up to date. Proof of vaccination must be provided upon check-in (a
receipt or shot record directly from your vet, unfortunately we cannot
accept a health record with checked boxes. We must have a more certain
form of proof. For your convenience, we will accept a copy faxed to us
directly from your vet.
Can I bring
toys and bedding for my pet?
We want to your pet to be comfortable while boarding. You're welcome to
bring toys and bedding with you.
A
few suggestions though:
If you have an expensive dog bed, leave it at home. Dogs behave
differently when they are boarding and sometimes destroy their bedding.
If we find your dog has destroyed or significantly damaged his bedding,
we'll take it away from him (ingested cloth can be a serious medical
problem). Make sure the bedding you bring is washable. We want to keep
your dog's area clean.
Small kitchen rugs make excellent bedding. The braided kind you put in
front of the sink. You may notice that your dog sleeps on it a good bit
of the time at home! They wash easily and provide a good cover for the
bed we provide. An old beach towel is also good choice. They're big and
comfortable, and if they were bought on that vacation years ago it won't
be a great loss if your dog chews them up. We can also wash them if need
be. You may want to let your dog sleep on them at home a day or two
before boarding so that both the scent of the dog as well as your home
is on the towel.
Can my dog
be groomed while staying at Bows and Bandanas Pet Resort?
Yes, however we recommend making an appointment when making your
reservation. During peak times of the year, our Salon is not always
able to provide grooming on short notice. A simple exit bath that makes
your dog smell great can be arranged for fee based on breed/size.
Flea and
Tick Control
Insect control is very important in reducing the spread of insects,
disease and other health issues. We recommend that you consistently
treat your pet for fleas and ticks. If fleas or ticks are found on your
pet while boarding, we will initiate treatment. A charge for this
service will be applied to your boarding account. We also suggest
heartworm preventative.
Shared
Suites
Two or more pets may share a suite provided they do not fight, and do
not develop abnormal symptoms (diarrhea, vomiting, etc). Pets will be
separated at our discretion; single-suit prices then apply
Checking In
& Out
Allow up to 20 minutes for check-in.
Customer
Supplies Pet’s Food
Because we believe it is better not to change your pet's diet and
environment at the same time, we ask you to bring your pet's food from
home. Occasionally, customers forget to bring food. We will then serve
our house food ($.75 per cup will be added to your pet's boarding bill).
Treat Policy
We will happily serve your pet most any treat you provide (if your pet
is in the mood).
When you get
home (these are suggestions only)
We suggest that you unpack and get everything settled at home before
going to get your dog from the kennel. Open up the house, get back the
familiar smells, and relax for a bit if possible. You want your dog to
come home to the house he remembers.
Arrive
during normal business hours to pick up your dog. Try to arrive at least
half an hour before closing. You will want enough time to pay your
invoice, collect all the items you provided, and of course collect your
dog. But before you see your dog, ask about his stay and make sure to
find out about any problems or concerns. Ask when your dog last received
food and water.
When it is
time to great your dog for the big homecoming try to be as calm as
possible, but of course happy. Many dogs will pee all over as they are
so excited. You are happy to see you best friend, but you act as though
nothing has happened. You are calm and your dog is happy to see you.
Try to
resist a big meal or too much water when you get home. Your dog may be
overly excited and become sick or have diarrhea. Wait until everything
has settled down before feeding - usually three to four hours. Expect
your dog to pant a lot, provide a small amount of water or an ice cube.
This might be a good time for one of his favorite walks or just a little
familiar cuddling.
Contact us
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